Use the Pin Post feature to highlight important announcements that all project members should see, or to keep frequently used templates easily accessible within a project.
Tip!
Each project can have up to 300 pinned posts.
1. Pin a post
Click the pin icon in the upper-right corner of a post to pin or unpin it. Pinned posts are displayed in a dedicated section at the top of the project feed for easy access.
Tip!
Only the post author or a project administrator can unpin a post.
A pinned post is the same as the original post. Deleting a pinned post will also delete the original post.
2. Reorder pinned posts
You can change the order of pinned posts to highlight the most important information or organize content according to your team's guidelines.
Simply drag the left side of a pinned post to rearrange it.
📢Note
Only project administrators can change the order of pinned posts.
Regular posts in the feed cannot be reordered.
3. Best practices for using pinned posts
Here are some examples of how different teams can use pinned posts effectively.
Operations & Administration Team
Pin frequently used document request forms, approval templates, or other standardized formats for easy access.
Development Team
Pin work item templates, coding guidelines, or project documentation so team members can quickly reference them when creating new posts.
4. Pin important comments
This feature allows users to fix specific comments at the top of the comment section so that important information is always visible.
Tip!
Pinned comments are visually distinguished with a purple background (same on web and mobile)
1) Original and pinned comments
When a comment is pinned, the original remains in place, and a copy appears at the top. This allows users to track the chronological history of comments.
Tip!
Replies to the comment cannot be pinned - only original comments can be pinned (even in the mobile app).
2) Synced interactions
Pinned (copied) and original comments are mostly synchronized across all actions:
👍 Likes: Liking one updates both
💬 Replies: Replies appear on both
🗑️ Deleting: Deleting either one deletes both
🌐 Translation: Only the clicked comment is translated
✏️ Edits: Edits are applied to both the original and copied comments simultaneously
3) Pinned comments in different devices
Web
Pinned comments always appear at the top. Each post can have up to 10 pinned comments, regardless of whether they were pinned on web or mobile.
Pinning a comment is synced in the mobile version, and vice versa.
Mobile
All pinned comments are shown, regardless of how many you pin.
Pinning a comment on the app is available via long tap or pin icon (only on comments, not replies).
4) General policy for pinned comments
Pinning permissions
The ability to pin or unpin a comment depends on the project’s comment writing permission settings.If the comment permission is set to "All", any project member can pin comments. If only project managers are allowed to write comments, then only they will be able to pin comments.
Unpinning follows the same rules as pinning. However, all members in the project can unpin comments, even if they were pinned by someone else.
System comments
System comments are automatically generated by the system, not manually written by a user. They can also be pinned just like regular comments, but:They are not pinned in the "Comment" tab, as system comments are visible only under the "ALL" tab.
A maximum of 10 written comments can be pinned, but system comments are not subject to this limit and can be pinned freely.
Notifications
No notification is sent to the project members when a comment is pinned.